Customer Insight & Thinking Skills

Harnessing the Power of Story – Customers make their experiences real,

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for themselves and others, through stories. ‘Word of mouth’ swirls around our lives, shaping our reality as we talk. We story the world into existence. Those in the know use stories to advantage, for the rest – we are tossed in its flows and eddies The Voice of the Customer – Customer feedback improves product design and enables six sigma projects. Feedback is the petrol driving ‘sense and respond’ organization.

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But what is feedback, how do you get hold

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